The Ombud for Financial Services Providers (FAIS Ombud) is an entity of the Ombud Council, which is monitored by the National Treasury under the National Government of South Africa.
The vision of the Ombud for Financial Services Providers (FAIS Ombud) is to be an independent, effective and trusted alternative dispute resolution office for complaints arising from the provision of financial services.
The mission of the Ombud for Financial Services Providers (FAIS Ombud) is to promote consumer protection and enhance the integrity of the financial services industry by the fair and expeditious resolution of complaints, informally and free of charge.
The main objective of the Ombud for Financial Services Providers (FAIS Ombud) is to investigate and resolve complaints by clients against financial services providers in terms of the FAIS Act and the Rules promulgated under the Act.
In the investigation and disposal of a complaint, the FAIS Ombud acts independently, impartially and objectively. The complainant and any other party to the complaint are expected to give their fullest cooperation to the disposal of the complaint within a reasonable time.
The services of the FAIS Ombud are not similar to those of a professional legal adviser and are confined to the mediation, conciliation or determination of complaints in terms of the FAIS Act and the Rules.
Overseeing Department/Entity
Office Bearers/Management
Ombud
- Adv John Simpson
Chief Financial Officer
- Mr Shaunil Maharaj
Senior Management
- Ms Karlien Hechter (Head: GRC)
- Ms Refilwe Kgaphola (Head: HR)
- Ms Petronnell Sehlola (Head: ICT)
Communications Officers
- Ms Thuso Ngwagwe
Contact Details
The contact details of the Ombud for Financial Services Providers (FAIS Ombud) are listed in the table below.
| Physical Address: | 11th Floor, Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria |
| Postal Address: | P.O. Box 41, Menlyn Park, 0063 |
| Telephone: | 012 762 5000 / 0860 066 3274 |
| Email: | info@faisombud.co.za |
| Website: | www.faisombud.co.za |
