The Office of the Pension Funds Adjudicator (OPFA) is an entity of the Ombud Council, which is monitored by the National Treasury under the National Government of South Africa.
The Office of the Pension Funds Adjudicator (OPFA) is a Public Finance Management Act 1 of 1999 (PFMA), Schedule 3A entity established in terms of section 30B of the Pension Funds Act 24 of 1956 (ACT) with effect from 1 January 1998 to investigate and determine complaints lodged in terms of the ACT and those complaints designated to the Adjudicator in terms of the Financial Sector Regulation Act 9 of 2017 (FSR Act).
Section 30D of the ACT, as amended, requires that the Adjudicator, in disposing complaints, applies where appropriate, principles of equity; has regard to the contractual arrangements or other legal relationships between complainants and any financial institution; has regard to the provisions of the ACT; and acts in a procedurally fair, economical and expeditious manner.
The Office of the Pension Funds Adjudicator was established in terms of the Act as amended, to dispose of pension fund-related complaints lodged in terms of the Act and complaints designated to the Adjudicator in terms of section 211 of the FSR Act.
The main objective of the Office of the Pension Funds Adjudicator is to ensure that the rights of consumers of pension products and services are protected, and they are treated fairly within the prescripts of the law.
Overseeing Department/Entity
Office Bearers/Management
Governance Committee Members:
- Ms Tania Ajam (Chairperson: Risk Committee)
- Mr Nico Esterhuizen (Chairperson: Audit Committee)
- Ms Lerato Molebatsi (Chairperson: Remuneration Committee)
- Ms Dudu Msomi (Chairperson: Social and Ethics Committee)
Adjudicator
- Ms Muvhango Lukhaimane (Pension Funds Adjudicator)
Chief Financial Officer
- Mr Bulelani Makunga (Executive Head: Corporate Services and Chief Financial Officer)
Senior Management
- Ms Wilana Groenewald (Head: NCU Supervisor)
- Ms Lalita Jadoonandan (Early Resolution Unit Manager)
- Mr Nndwakhulu Kutama (Team Leader: Senior Assistant Adjudicator)
- Mr Silas Mothupi (Senior Assistant Adjudicator)
- Ms Nondumiso Ntshangase (Senior Legal Advisor)
- Mr Lehlohonolo Rabotapi (Team Leader: Senior Assistant Adjudicator)
Communications Officers
- Ms Zimasa Majola (Communications Practitioner)
Contact Details
The contact details of the Office of the Pension Funds Adjudicator (OPFA) are listed in the table below.
| Physical Address: | 4th Floor, Riverwalk Office Park, Block A, 41 Matroosberg Road, Ashlea Gardens, Pretoria |
| Postal Address: | P.O. Box 580, Menlyn, 0063 |
| Telephone: | 012 748 4000 / 012 346 1738 / 0800 00 6732 |
| Email: | enquiries@pfa.org.za |
| Website: | www.pfa.org.za |
