Community Schemes Ombud Service (CSOS) – South Africa

The Community Schemes Ombud Service (CSOS) is an entity of the Department of Human Settlements under the National Government of South Africa.

The Community Schemes Ombud Service (CSOS) was established in terms of the Community Schemes Service Act 9 of 2011 to regulate the conduct of parties within community schemes and to ensure their good governance.

Community Schemes are defined in the CSOS Act as “living arrangements where there is shared use of and responsibility for land/buildings such as sectional title, homeowners’ associations, retirement housing schemes, share block companies and housing cooperatives”

The mandate of the Community Schemes Ombud Service is to:

  • Regulate, monitor and quality assure scheme governance documentation
  • Develop and provide a dispute resolution service
  • Provide training for conciliators, adjudicators and other employees of the Community Schemes Ombud Service
  • Take custody of, preserve and provide public access electronically or by other means to scheme governance documentation

Overseeing Department/Entity

Office Bearers/Management

Board Members

  • Ms Kedibone Phetla (Acting Chief Ombud)

Chief Financial Officer

  • Mr Masaswivona Nhlungwana (Acting)

Senior Management

  • Mr Mervin Dorasamy (Regional Ombud KZN)
  • Zamangwanya Malgas (Marketing and Communications)
  • Mr Abraham Masilo (Acting: Adjudicator General and Regional Ombud: Gauteng)
  • Mr Oupa Masogo (Chief Audit Executive)
  • Mr Lesiba Seshoka (Executive: Corporate Affairs)
  • Ms Maletsatsi Wotini (Regional Ombud: Western Cape)

Communications Officers

  • Mr Rethabile Khamali (Chief Information Officer)
  • Christine Mmeti (Branding Officer)
  • Doniah Motsoeneng
  • Siyethemba Mthethwa

Contact Details

The contact details of the Community Schemes Ombud Service (CSOS) are listed in the table below.

Physical Address:Building 4, Berkley Office Park, 8 Bauhinia Street, Highveld Techno Park, Centurion
Postal Address:Berkley Office Park, 8 Bauhinia Street, Highveld Techno Park, Centurion, 0169
Telephone:010 593 0533
Email:info@csos.org.za
Website:csos.org.za